Thank you for your interest in our Compass Pools product range.
The Covid-19 pandemic has seen our business adapt to an unexpected growth period that has resulted in a back log in our enquiry system and an estimated installation timeframe for new all pools to be in the second half of 2021. While this is manageable it is important to advise you that our office is currently closed to any new enquiries for pools until the beginning of March 2021. This will give us a chance to catch up and maintain the high level of customer service we are known for to those who are currently in our system.
What this means to you is that we won’t be able to follow up this enquiry you have just sent us immediately. Our estimated call back wait time is the beginning of March 2021- we will be in touch then to answer your questions, arrange a site visit and prepare a job estimate.
If in the meantime you are after some face to face guidance or help you can always book an appointment in with one of the planners at our display centre. During this appointment will walk you through the process, provide you with brochures, offer feedback specific to your site and give you plenty of inspiration regarding what’s possible for your future pool. We have a terrific array of resources in addition to our Award-Winning Display Centre which features 5 inground pools We also have special software that provides us with satellite up to date imagery of your home where we can take measurements etc, specialist software to scale a pool onto to your backyard in a matter of minutes and a photo library that will inspire and get you excited about planning your future pool. We can then follow this up with you for an onsite quote from March onwards if that suits.
Our Display Centre is open for this type of appointment Monday to Friday 10am – 2pm. Phone 4964 8322
We would like to thank you for your patience and understanding during this busy time. We look forward to any opportunity we may have to help you with your pool planning in 2021.